Two-Factor Authentication is the best way to protect your account, turning your mobile device into a unique key generator. However, what happens if you lose that device, uninstall the two-factor authentication app by mistake or can't use it anymore? Here, you will find how to use the solution we offer to help you use your account again.

When enabling Two-Factor Authentication, a list of backup codes are generated and you can then keep them in a safe place. These codes can be used to replace any one-time password for your account, instead of using your Two-Factor Authentication app to generate one. You can use these backup codes to login to Intuitive Password or to disable Two-Factor Authentication itself.

Note that a backup code can only be used once. If you used all your backup codes, you may want to disable Two-Factor Authentication and start over, in order to receive a list of backup codes once again. Each time you disable and re-enable Two-Factor Authentication for your account, all your past back-up codes and one-time passwords (generated by your Two-Factor Authentication app) will not work anymore. You will need to use your new codes, so do not forget to delete the old ones and replace them with your new codes.

Next chapter: what happens if my two-factor authentication code is said to be incorrect

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