Can Intuitive Password staff access my data?
It's impossible to access your data without your credentials. We never keep your credentials on the cloud servers in any form. Intuitive Password stores your encrypted data on the cloud and only you can unlock them using your credentials.
Is Intuitive Password just for passwords?
Not exactly. Intuitive Password is not just a password manager, but also a private data manager. You can store anything you want into your account, such as credit card details, passports, driver licenses, secret notes, etc.
How often should I backup my data?
All data is backed up daily to support recovery in the event of technical problems. However, we strongly recommend that you backup your data before you make significant changes to it.
How does the Private Sharing work with Intuitive Password?
With the Private Sharing feature, you can easily share any password to a specific user, or a group of users, or multiple groups of users with permissions. You can allow the users to change the details of your passwords on your behalf, or just allow them to view but not able to edit. If you updated the detail of a shared password, the data will be automatically synced to your colleague's account.
How does the Public Sharing work with Intuitive Password?
With the Public Sharing feature, you can share any password publicly so anyone in the world can access the information by entering the Data ID and Permission Code of that shared password. Other words, if you wish someone to access your shared password, you'll need to provide the Data ID and Permission Code to that person, then he/she can access that data using this link: https://www.intuitivepassword.com/Tools/ViewSharedPasswords
Does Intuitive Password support custom fields?
Yes, absolutely! You can create custom category/fields to allow you to add additional information to your Password Items, such as bank account withdrawal limits or account numbers. There are three types of custom fields you can create - text inputbox, password inputbox and note inputbox. You can add as many custom category/fields as necessary, or change the order of the fields, just make sure to save the data when done.
Which browsers are officially supported?
We support current and previous versions of all browsers with some reasonable amount of market share, but not beta or development versions. These browsers are supported, but are not limited to, Microsoft Edge v20+, Firefox 41+, Safari 6.1+, Google Chrome 42+ and Opera 29+. If your mobile device or mobile operating system is not supported, check to see if there is an update available for your OS on your device's settings and update your device to a supported version. If you cannot upgrade your browser or device, you still may be able to enjoy much of Intuitive Password experience in your non-supported browser or device - just give it a try!
Is Intuitive Password reliable and secure?
Yes, very secure. Intuitive Password has all the security your bank does. All communication and information is secured using SSL technology. Your data is always encrypted with a US government approved algorithm when it is saved or transmitted. Your credentials are the keys to decrypt your data, so we never store them on the cloud. It is impossible to access your data without logging in to your account using your credentials, not even us.
What can I do to keep my account secure?
Here are a few things you can do to help keep your account safe:
1) Protect your password. Use a combination of at least 8 letters, numbers and punctuation marks.
2) Avoid including your name or common words, and don't use your Intuitive Password password anywhere else online.
3) Never share your login information (e.g. email address and password).
4) Log out of Intuitive Password when you use a computer, phone or tablet you share with other people.
5) Don't accept friend requests from people you don't know.
6) Never click suspicious links, even if they come from a friend or a company you know.
7) Run antivirus software or apps on computers, phones or tablets you use to log in.
8) Use our extra security features like two-factor authentication, anti-phishing protection and access restrictions.
What is Two-Factor Authentication?
Two-factor authentication (as known as two-step authentication) is a security feature that asks you for more than just your username and password when you log in. It requires something you know (your login credential), and something you have (like your phone). You have to provide that second piece of information, whether it’s a code or a temporary password, before the account can be accessed. If the correct information isn’t provided, the account remains locked. So even if hackers know your credentials, they'd be blocked from getting into the account when they're asked for the two-factor authentication. It’s the most important security step you can take to protect your Intuitive Password account.
What happens if I lose my phone (two-factor authentication) and can't login?
If you lose your phone, you can use one of your Backup Codes to verify. If you don't have both the phone and the Backup Codes, you'll need to contact us for identity verification before your two-factor authentication can be removed on your behalf. The verification process may take up to 14 business days to process. So when you create your two-factor authentication, we are strongly recommend that you keep the Backup Codes in a safe place.
Will someone be able to access my protected Password Items without the Master Password?
No, they can't. If a Password Item is protected with your Master Password, only you can unlock it by entering the Master Password. Please remember that do not give your Master Password to anyone.
What's the difference between the Master Password and login credential?
A login credential consists of your Intuitive Password account email address, password and security reminder. If you want to access all your passwords and secret notes stored in Intuitive Password, you will need to verify your login credential before being able to access them. A Master Password is an additional layer of security, it is used to protect your most private data in your Intuitive Password account. For example, you have 10 Password Items stored in your Intuitive Password account, and one of them is your credit card information. You want to give your login credential to a family member who can help you manage your passwords, but you don't want anyone to view your credit card information. In this case, you can simply protect that Password Item by adding a Master Password, so your family member won't be able to view that Password Item until the Master Password has been verified.
Do I need a Master Password to protect every Password Item stored in Intuitive Password?
No, it's not necessary. All your Password Items are already encrypted using your login credential with military-grade encryption algorithms. You may use a Master Password if you want someone else to manage your account, and want to prevent anyone from accessing your most private data in your account. If you are the only person to manage your own Intuitive Password account, you don't need a Master Password.
What happens if I forgot my Master Password?
If you forgot your Master Password, you can simply remove it from your Intuitive Password account. However, all your Password Items that are protected with your Master Password will be permanently deleted from your account, and this action cannot be undone! When you first time creating your Master Password, it is strongly recommended that you should keep your Master Password in a safe place.
If I forgot my Master Password, can Intuitive Password staff unlock passwords for me?
Unfortunately, there is nothing we can do for you. The only way you can do is to remove the Master Password from your Intuitive Password account, and all your Password Items that are protected with your Master Password will be permanently deleted from your account.
How many attempts can I try for validating Master Password?
If you have more than 5 invalid attempts, all your protected Password Items will be locked for 24 hours. But you'll still be able to access the Password Items that are not protected with your Master Password.
What is your refund policy?
Intuitive Password has a 30 day money back guarantee. If you not completely satisfied, you may request a full refund within 30 days of your purchase. Our service is running on a Try Before You Buy basis. Before purchase, you can register a free account to evaluate the service for you needs. Only if you are fully satisfied with the service and its functions after evaluation, then subscribe to one of the plans for advanced features of the service. If some functions of the service don't work as expected or you have other difficulties, please contact us for resolution.
What payment methods do you accept?
Intuitive Password accepts all major credit cards including Visa, MasterCard, American Express, Discover, as well as PayPal payments.
Can I use my account on multiple devices?
Yes! Your Intuitive Password account can be used on all of your laptops, desktop computers, mobile phones, and tablet devices at no additional cost. However, you are not allowed to share you account with others. For more information about accounts please read our Terms of Service.
Does my Intuitive Password subscription auto-renew?
The Express Edition, Advanced Edition and Pro Edition of Intuitive Password are annual recurring subscriptions, we will attempt auto renewal on the 7th day before the expiration date of your subscription. If the renewal attempt fails, we will attempt auto renewal again on the 3rd day before the expiration date of your subscription.
There is no long-term commitment for Intuitive Password. You are welcome to cancel your subscription or put it on hold at any time, as long as this is done at least on the 8th day before your billing cycle renews. You can change your auto-renewal settings by going to your Preferences panel.
What if I'm unhappy with my subscription?
If you are unhappy for whatever reason, you can cancel your subscription at any time. Before doing it, please contact us to give us the opportunity to understand and rectify any issues you might be having. Intuitive Password has a 30 day money back guarantee. If you not completely satisfied, you may request a full refund within 30 days of your purchase.
What would happen if I have cancelled my premium account?
After you have cancelled your premium account, you will be automatically switched to the Basic edition. So you will still be able to access and maintain your data with limited features.
Is it possible to access my data after my subscription has expired?
Of course, you can access your data at any time even though your subscription has expired. Your account will become Read Only mode, you will need to renew your subscription to remove this restriction.
How do I request my account to be closed?
First, we suggest you to delete all your data and personal information from your Intuitive Password account, then email support@intuitivepassword.com and provide the email address associated with your Intuitive Password account.
You can now close your account by logging in to your Intuitive Password account, then click the Preferences tab and select the Subscription Details option. Again, please make sure that all your personal data has been deleted prior to close your account, our employees do not manually delete data for you later.
Can I ask the Intuitive Password staff to delete my account?
Unfortunately, we cannot delete any account on behalf of a user. But we can help you to lock your entire account, so even if hackers obtained your credentials, they'd be blocked from getting into your account.
What do I need to do if I forgot login password?
Intuitive Password creates your data encryption keys using the password you provided when you first launched the application. This password is not kept anywhere and it is never logged. Furthermore, there is no "back door" mechanism to recover your data or password. This approach is very important in order to be able to say that Intuitive Password keeps your data safe and secure. However, because of it, once your password is forgotten, there is nothing we can do to help you recover it.
When passwords stop working, it is frequently because the caps lock key is depressed when it shouldn't be or isn't when it should be. Try typing your password with it on and off (because it may have been on when you typed the original password). Also verify that the num lock key has not been accidentally enabled.
As an Australian company, does Intuitive Password need to follow the GDPR?
Yes. As a global software-as-a-service provider, we have many customers in the EU (and European Economic Area or EEA) which means the GDPR applies equally to us. Therefore, we will be compliant with the applicable provisions of GDPR no later than 25th May 2018.
I've read of "data controllers" and "data processors". What's the difference and which one is Intuitive Password?
To paraphrase the formal text: (a) a Data Controller is the owner of their information and decides how that information should be used; and (b) a Data Processor is a person or entity who processes the personal data of the Data Controller and carries out instructions of the Controller regarding this data. Generally speaking, our customers will be the Controllers of their Content (as the term is defined in our Terms of Service), including any associated personal information they place or generate in our systems, and Intuitive Password will be the Processor on their behalf. In some limited and disclosed instances, such as when we collect data from a customer to create an account, Intuitive Password will be the Controller.
What is "zero-knowledge" provider?
Intuitive Password is a zero-knowledge security provider. The Intuitive Password user is the only person that has full control over the encryption and decryption of their data. With Intuitive Password, encryption and decryption occurs on the user's local device or web browser upon logging into their accounts. Each individual record stored in the user's account is encrypted with a secure 256-bit AES key. The record keys are protected by an additional key, called the Data Encryption Key. The Data Encryption Key is encrypted by a key derived from the user's login credentials. This multi-tiered encryption model provides the most advanced data protection available in the industry.
What changes is Intuitive Password implementing to maintain GDPR compliance?
As a zero knowledge platform, the information stored in our product is fully encrypted and only available to the user. We have made changes to our analytics systems to ensure anonymity for our customers and we have made changes to allow you to control your consent about how any personal data that may be collected about you may be utilized or stored.
Does the GDPR stop a company from storing information outside of the EU?
No, there is nothing in the current GDPR regulation that prevents or suggests this requirement. The GDPR does outline that Data Processors must protect personal data appropriately, regardless of where it is stored. Further, the GDPR does not invalidate or override the EU Model Clauses (which are part of Intuitive Password's GDPR Compliant DPA) or the EU privacy shield framework, which are both valid mechanisms to ensure the legal transfer of personal data into and out of the EU.
Do you offer a data processing agreement?
Yes. Intuitive Password is pleased to offer a revised GDPR compliant Data Processing Agreement (DPA) incorporating: (1) the EU Standard Contractual Clauses (also known as the EU Model Clauses); (2) Intuitive Password's Technical and Organizational Data Security Measures; and (3) a GDPR specific agreement. This GDPR compliant DPA ensures that any transfer of personal data outside the European Economic Area in connection with your relationship with Intuitive Password will be performed in compliance with the GDPR.
Where is my data stored?
All Intuitive Password data resides inside the Australia. Our primary and backup data centers are both located in Melbourne and Sydney.
Intuitive Password was supposed to send me a verification code via email, but it never came. Why?
The email may have been blocked by an email filter or email was sent to Spam. To ensure that this does not occur, please add verify@intuitivepassword.com, support@intuitivepassword.com and no-reply@intuitivepassword.com as contacts and to your email filter's whitelist, then prompt Intuitive Password to send you another email.
How do you handle brute force attacks for my Intuitive Password account?
Intuitive Password stores a record of each login failure on a global and per IP address bases. If attempts passes a threshold of failures we start doing lockouts. We also have a global lockout threshold if someone distributed an attack against your account.
How do I request my account to be closed?
First, we suggest you to delete all your data and personal information from your Intuitive Password account, then email support@intuitivepassword.com and provide the email address associated with your Intuitive Password account.
You can now close your account by logging in to your Intuitive Password account, then click the Preferences tab and select the Subscription Details option. Again, please make sure that all your personal data has been deleted prior to close your account, our employees do not manually delete data for you later.
Is there a limit for character length of the login credential?
Yes, the account email address, password and security reminder has a maximum character length of 100. However, we do recommend you use a long and strong password for your Intuitive Password account.
What is the Intuitive Password login credential?
The login credential consists of your Intuitive Password account email address, password and security reminder. When you sign up for Intuitive Password you will be prompted to create a login credential. When you login to Intuitive Password, you need an email address and your password to access your account.
It's very important that you create a strong password for your Intuitive Password account and do not forget it. When it comes to securing your data, it's very important that your password is long and unique. Although there are many layers of encryption and security we put in place to keep your data safe, using a strong password will not only protect you from brute-force attacks but will also ensure that a breach at another random website won't affect your Intuitive Password account. For more advice on creating a strong password, see our article here.
Intuitive Password never has your password. Therefore, it's critical that you remember your password. If you forget your password, we cannot reset it for you, or look it up for you. We simply don't have it, and there's no way around that.
How many passwords can I store in my Intuitive Password account?
If you are on the Basic plan, you can store a maximum of 20 passwords. If you are on a premium plan, you can store much more passwords. Please click here for more information.
Does Intuitive Password support importing passwords from a web browser?
Yes, but at this stage it doesn't support importing directly from your web browser. All you need to do is to manually extract passwords from your web browser, and paste them in our CSV file template, then use Intuitive Password's Account Import feature to import passwords to your Intuitive Password account.
Do I need to sync my passwords from one device to another?
No, you don't need. Intuitive Password is a cloud-based password manager, all your passwords and data are encrypted and securely stored in our enterprise-grade data centers. Unlike other password managers in the market which store your passwords on your local devices. If you create/change a Password Item on one device, Intuitive Password will instantly create/change that Password Item on all devices.
Are there any situation where I may experiencing an "out-of-sync" problem?
No, this problem won't happen. Since Intuitive Password is a cloud-based password manager and it keeps only one copy of your data in our enterprise-grade data centers, and that copy of your data is the source of truth. You will never experiencing any "out-of-sync" issue across different devices and web browsers.
What encryption is being used in Intuitive Password services?
Intuitive Password uses AES-256 as well as PBKDF2. The AES-256 encryption algorithms are approved by the US Government for protecting top secret data. AES-256 is implemented on the both client-side and server-side for all Intuitive Password services. This is important because your sensitive data is always encrypted on your web browser before being sent to the Intuitive Password servers. Your password is never stored anywhere on our servers in any form. No one at Intuitive Password can decrypt your data without you giving up your password, and we will never ask you for it.
Why does my browser indicate that Intuitive Password has an invalid SSL certificate?
Most certificate warnings are caused because your PC's clock is not set correctly. Verify that your clock is set to the correct day, month, and year and retry. If you still experience the issue, then your PC may have had its default list of certificates modified in some manner. Many employers change the standard certificate settings to allow them to have greater control over what sites employees visit and in some instances to allow them to monitor all HTTPS traffic. Please check with your network administrator to determine if this is the case. If you are using Windows XP be sure you update to Service Pack 3, it contains the ability to utilize SHA-256 certificates.
Why do I have to answer the security question when I login?
You will be asked to answer a security question only if you login to your Intuitive Password account on a computer or a device that the system doesn't recognize. Every time when you login to your Intuitive Password account, your geo-location details and IP address are being logged on our servers for security auditing purposes. If you are logging into your account from a different location next time, Intuitive Password will prompt you for an additional verification to ensure that your are the right person.
What are phishing scams and what steps can I take to protect myself against them?
Phishing is a scam where a criminal uses fake or partial information to try and trick someone into revealing passwords or other confidential information. To avoid falling prey to such scams, it is critical to understand what phishing is and what you can do to protect yourself. Intuitive Password has developed a great anti-phishing technique that can be used to protect you from phishing scams. Check out this article here for more information.
How many invalid login attempts can occur before a lockout?
Intuitive Password will lock you out of your account for 20 minutes after 5 invalid login attempts.
Why do I have to answer a security question, even though I logged in from the same location as last time?
By default, Intuitive Password uses IP address to help you see a history of where your account has been accessed from. IP addresses are also used to detect if you're logging into your account from a new location, so that we can prompt you to verify the new location before granting access to your account. Intuitive Password uses third party geolocation databases to identify the country of origin for IP addresses. However, accuracy for geolocation tools may vary for a variety of reasons. Accuracy rates on determining the country are reported as 95%-99% accurate, it also depends on your Internet Service Provider (ISP) and the data they make available for the public IP address. Unfortunately Intuitive Password cannot control what the third party database detects as the location for a given IP address.
Intuitive Password was supposed to send me a verification code via email, but it never came. Why?
The email may have been blocked by an email filter or email was sent to Spam. To ensure that this does not occur, please add verify@intuitivepassword.com, support@intuitivepassword.com and no-reply@intuitivepassword.com as contacts and to your email filter's whitelist, then prompt Intuitive Password to send you another email.
I cannot verify my email address because I signed up with a wrong one by mistake. What can I do?
If you signed up with a wrong email address by mistake, you can simply fix it by changing your email address using the Change Email Address page. Click here for more information on how to change your email address.
I cannot change my email address on the Change Email Address page, even though I have entered everything correctly.
The Change Email Address page is designed for changing an email address of a user who has not yet activate their account. If your account has already been activated, please follow the instruction here on how to change your email address.
If I forgot my Intuitive Password account email address, what can I do?
Unfortunately, there is nothing we can do if you forgot your Intuitive Password account email address. It is suggested that you should always keep your login credential including your email address, password and security reminder in a safe place, without it you won't be able to login to your account.
Why should I use the Password Expiry Reminder feature provided by Intuitive Password?
The password expiration is a serious issue, particularly for organizations with large employee base. Expired passwords cause load to IT helpdesk, loss of productivity, services downtime and security violations. Intuitive Password has provided you with this lightweight tool that never lets your password expire by reminding you of the impending password change, hence preventing system lock and loss of productivity arising out of it.
What's the key feature does Password Expiry Reminder provide?
The Password Expiry Reminder will send email notifications and/or SMS notifications to one or multiple nominated people when your password is expiring soon, so you can easily update your password in time.
Does the Password Expiry Reminder has any limiting factor regarding the number of passwords?
No, there is no limit to the number of passwords that Intuitive Password can serve, you can add as many passwords as you want to manage password expiration tasks. However, if you wish to receive SMS notifications, you will need to upgrade your account to a premium edition.
What kinds of Password Items can I add to my Intuitive Password account?
Intuitive Password has more than 30+ built-in categories to help you manage various of Password Items, including secret notes, bank details, credit card information, travel documents, social security number, tax numbers and much more. If you want to add other kinds of data or create your own categories, you can do it easily through the Intuitive Password application. Learn more about creating custom categories.
What happens if I delete a custom category from my Intuitive Password account?
If you delete a custom category, all Password Items that are stored in that category will be permanently deleted from your account. However, if you rename a custom category, or adding/deleting fields from a custom category, your Password Items won't be deleted.
If I delete a custom folder, will all the Password Items in that folder be deleted?
No, deleting a custom folder will not delete any Password Item in that folder. However, the Password Items in the deleted folder will be marked as uncategorized, so you'll be able to access them on the Category View mode.
How many levels of a custom folder I can create in Intuitive Password?
There is no limitation of levels you can create in a custom folder, but the more levels of folders you create, the more difficulty for you to find passwords.
If I delete a parent folder, will all sub folders be deleted?
Yes, deleting a parent folder will result in deleting all sub folders in that folder. However, all your Password Items in these folders will not be deleted from your account, they will be marked as uncategorized and you'll be able to access them on the Category View mode.
Can I hide any Custom Category from the Visibility Settings settings?
No. Intuitive Password can only hide built-in categories from the Visibility Settings settings.
Is it possible to restore a Password Item to a previous version after it has been deleted?
Unfortunately, it is not possible. If a Password Item has been deleted from your account, all the Restore Points of that Password Item are also been deleted. You can restore to a previous version only when you made changes to the Password Item.
How many versions of a Password Item can be stored in the Restore Points?
There is no limitation on how many versions of a Password Item can be stored in the Restore Points. Intuitive Password provides you with the maximum protection to your Password Items, to ensure that you can restore them at any point in time.
Are shared Password Items being protected with the Restore Points?
Yes, they are. If a user has changed your shared Password Item on your behalf, the previous version of that Password Item will be stored in the Restore Points, so you can compare what data has been changed by that person, and you can rollback to the previous version if you want to.
Can I export all the previous versions of Password Items from the Restore Points?
No. At the moment Intuitive Password does not support for exporting data from the Restore Points.
How long does all historical data in Intuitive Password be stored in the Restore Points?
The Restore Points is a permanent repository for keeping all the historical versions of your Password Items in a secure and professional manner. They will never get deleted, regardless whether your Password Item is created 1 month ago, 1 year ago, or 10 years ago. Intuitive Password is keeping track of all the changes you made to your Password Items and storing them in the Restore Points. Although your subscription level may not provide you with the ability to access them, but one day when you chose to upgrade your account in the future, you'll be able to access all the historical data from the Restore Points.
How do I excluding passwords from the Security Dashboard?
Your passwords cannot be excluded or removed from your Security Dashboard, but if you would like to exclude a password from being a part of your Security Score calculation, you can click the Checked button in your Security Dashboard. If you later want to undo an exclusion, simply click the Checked button again.
The Security Dashboard does not calculate the Security Score for my shared Password Items. Is this expected?
Yes, this is expected. The Security Dashboard will only calculate the Security Score for your personal entries, not shared Password Items you received from other Intuitive Password users.
I can't see all my passwords in the Security Dashboard, especially the ones that are protected with Master Password.
For privacy and security reasons, Intuitive Password won't show the protected Password Items by default. If you wish to include these in the Security Dashboard, please unlock a protected Password Item by selecting it from the passwords list. Once it's been unlocked, refresh the Security Dashboard and all other protected Password Items will be shown in the Security Dashboard.
In what case should I exclude passwords from the Security Score calculation?
You may exclude a password that is affecting your overall Security Score, and is not caused by a fault of your own. For example, your bank only provides you with a 4 digit PIN for your online bank account, if you create a Password Item with the 4 digit PIN in Intuitive Password, it will be indicated as a weak password and will lower your overall Security Score.
How does Intuitive Password's Security Dashboard work?
When you open the Security Dashboard in Intuitive Password application, it downloads your encrypted data and uses Javascript to scan the data locally. Your data is then analyzed to look for weak, old and duplicate passwords in your Intuitive Password account. If you have any weak or duplicate passwords found, we suggest changing these right away.
What is Customer Support PIN?
Your Customer Support PIN is a 4 digit number only accessible to the owner of your Intuitive Password account. This number does not change and is used by the Intuitive Password technical support and accounting teams to verify the ownership of your Intuitive Password account, or permission to process your subscription and account enquiries. We require you to have this number when sending a support email to ensure that only authorized parties receive assistance with accessing your account information.
How do I request my account to be closed?
First, we suggest you to delete all your data and personal information from your Intuitive Password account, then email support@intuitivepassword.com and provide the email address associated with your Intuitive Password account.
You can now close your account by logging in to your Intuitive Password account, then click the Preferences tab and select the Subscription Details option. Again, please make sure that all your personal data has been deleted prior to close your account, our employees do not manually delete data for you later.
Can I ask the Intuitive Password staff to delete my account?
Unfortunately, we cannot delete any account on behalf of a user. But we can help you to lock your entire account, so even if hackers obtained your credentials, they'd be blocked from getting into your account.
Can Intuitive Password staff access my data?
It's impossible to access your data without your credentials. We never keep your credentials on the cloud servers in any form. Intuitive Password stores your encrypted data on the cloud and only you can unlock them using your credentials.
Is it possible to access my data after my subscription has expired?
Of course, you can access your data at any time even though your subscription has expired. Your account will become Read Only mode, you will need to renew your subscription to remove this restriction.
What is your refund policy?
Intuitive Password has a 30 day money back guarantee. If you not completely satisfied, you may request a full refund within 30 days of your purchase. Our service is running on a Try Before You Buy basis. Before purchase, you can register a free account to evaluate the service for you needs. Only if you are fully satisfied with the service and its functions after evaluation, then subscribe to one of the plans for advanced features of the service. If some functions of the service don't work as expected or you have other difficulties, please contact us for resolution.
Do I currently have a Premium edition? How can I check the expiration date?
You can check your subscription status by clicking on the Preferences tab and select Account Details option from the dropdown list. If you submitted a payment but your account didn't upgrade, please look at your payment confirmation email and make sure you used the same email address to upgrade. If you used a different account by mistake, we can transfer your Premium edition to the correct account.
What payment methods do you accept?
Intuitive Password accepts all major credit cards including Visa, MasterCard, American Express, Discover, as well as PayPal payments.
How much do Intuitive Password Premium editions cost?
Intuitive Password Premium editions are billed annually at a cost of AUD $24 per year for Express Edition, AUD $60 per year for Advanced Edition and AUD $180 per year for Pro Edition. You can click here compare the features of a Basic Edition versus a Premium edition.
Does my Intuitive Password subscription auto-renew?
The Express Edition, Advanced Edition and Pro Edition of Intuitive Password are annual recurring subscriptions, we will attempt auto renewal on the 7th day before the expiration date of your subscription. If the renewal attempt fails, we will attempt auto renewal again on the 3rd day before the expiration date of your subscription.
There is no long-term commitment for Intuitive Password. You are welcome to cancel your subscription or put it on hold at any time, as long as this is done at least on the 8th day before your billing cycle renews. You can change your auto-renewal settings by going to your Preferences panel.
Where can I get a receipt for my Intuitive Password Premium edition purchase?
You can download your receipts at any time by clicking on the Preferences tab and select Invoices option from the dropdown list. For more information about managing your invoices and receipts, please click here.
What if I'm unhappy with my subscription?
If you are unhappy for whatever reason, you can cancel your subscription at any time. Before doing it, please contact us to give us the opportunity to understand and rectify any issues you might be having. Intuitive Password has a 30 day money back guarantee. If you not completely satisfied, you may request a full refund within 30 days of your purchase.
My credit card was declined on your payments page or my account upgrade failed. Why?
Declines can happen for a variety of reasons. When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC. Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment, a future charge can still be declined by a bank's overzealous fraud systems.
We show as much information as we receive from your bank about a decline. Unfortunately most declines are generic, so we don't have much information as to why a charge was specifically declined. If all of the card information seems correct, it is best to contact your bank, inquire for more information, and ask for future charges to be accepted.
If payment was made via Paypal, it will only notify us of a failed payment, we never receive detailed information. Its best to search Paypal's support page for your specific payment issue, or contact them for more information.
What would happen if I have cancelled my premium account?
After you have cancelled your premium account, you will be automatically switched to the Basic edition. So you will still be able to access and maintain your data with limited features.
Is it possible to access my data after my subscription has expired?
Of course, you can access your data at any time even though your subscription has expired. Your account will become Read Only mode, you will need to renew your subscription to remove this restriction.
I just purchased Premium edition through your payments page and I am seeing an additional AUD $1 charge, what is this?
Intuitive Password uses the Stripe.com and PayPal for our payment processors. They will often attempt a small (AUD $1) authorization that is immediately reversed before a payment to make sure payment will work. Depending on the bank or credit institution, however, it can sometimes take several business days for the reversal to appear on a cardholder's statement. Stripe.com has more information on this here. PayPal has a similar post on their community here.
I have a charge on my credit card for your product, but I don't use it. How can I get my money back?
If you feel you have been a victim of credit card fraud, please contact us with any details of the transaction you have for investigation. We also suggest that you cancel the card in question and request a new account number from your bank.
I purchased Intuitive Password Premium edition with my credit card, why it is showing as "Stripe.com"?
Stripe.com is our payment provider for credit card payments. Temporary or pending charges will show as their company name, but will change to "Intuitive Password" once the charge is no longer pending.
Does Intuitive Password accept Bitcoins?
No, Bitcoin payment method is not supported.
How long does it take for a shared Password Item to appear in the other user's account?
When a user shares a Password Item with another users, the pending item is sent immediately to them. The recipients will receive an email notification of the shared Password Item, and when they log into their Intuitive Password account, they will see the pending shared Password Item in the Messages tab. They can choose to "Accept" or "Decline" the Password Item. After the shared Password Item has been accepted, they will have immediate access to it.
Can I share a Password Item with anyone without having to create an Intuitive Password account?
Yes, you can do it using Intuitive Password's Public Sharing feature. You can share your Password Items with your friends, and provide them with your authentication token for accessing your shared Password Items. Your friends will have immediate access to your shared Password Items without having to create an Intuitive Password account.
